Purpose of this page
On this page we explain how we verify players (KYC) and how we prevent money laundering (AML). Our operations are based on a licence from the Malta Gaming Authority, MGA/B2C/233/2013, held by L.C.S. Limited. These checks are required by the licence and are not optional. The service is intended only for those aged 18 and over.
Why you verify
Verification protects your player account, confirms your age and prevents misuse of the service. At the same time it meets the requirements of the licence and of money-laundering prevention. Without valid verification, a withdrawal stays in the queue even when there is a withdrawable balance in the account.
When verification takes place
An instant player verifies with online banking credentials through Zimpler at the time of deposit. On a traditional account, identity is confirmed at the latest before the first withdrawal. We may also request additional checks later, for example in connection with a larger withdrawal, a change of payment method or an AML signal.
What documents we request
- Identity document: passport, ID card or driving licence
- Proof of address: a bill or bank statement less than 3 months old
- Proof of payment method: for example card or wallet details, with the necessary parts masked
Documents must be clear and valid. A false or altered document leads to closure of the account and loss of the balance.
Processing time
Once documents have been submitted, the check usually takes from a few hours up to one day. An additional check may extend processing. The fastest route is to deposit and withdraw using the same Zimpler connection, so that verification is handled with online banking credentials.
Anti-money laundering (AML)
Funds are considered yours only if they come from a lawful source. In the event of an AML signal, we may request proof of the origin of the funds and pause the withdrawal for the duration of the review. We do not accept stakes from another person’s card or account. Deposited funds are meant for playing, not for moving money through the account.
Withdrawals and verification
Withdrawals are, as a rule, returned to the same payment method used for the deposit. For bank transfer the minimum withdrawal is 100 €, and the maximum per single withdrawal is 1,000 €. A withdrawal request is processed only once verification has been approved. This protects both the player and the service against misuse.
Protecting your data
The documents you submit are handled securely and stored for the period required by the licence. The connection to the cashier is encrypted. We never ask for your password by email, and we never ask you to send documents to an agent’s private address. Report any suspicious request to live chat within 24 hours.
Contact
Live chat and email are available on the site. Include your account ID and the date of the event in any message about verification. Send the message from the email address linked to your player account. One message per topic speeds up processing.